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Business and Training Center > Spring Quarter > People Skills




DEALING WITH DIFFICULT CUSTOMERS

This six-hour course will help you turn your difficult customers into satisfied customers and enhance your company's image by developing a plan for success.

SCHAEFFER

8:00am - 3:00pm Th QPC 110

03/02/06 $99



COACHING-HOW TO GET THE MOST FROM YOUR TEAM

SCHAEFFER

8:00am - 3:00pm Th QPC 110

03/09/06 $99



SUPERVISION BOOT CAMP

This two-session workshop is for supervisors, managers and those who aspire to become supervisors. It covers the key skills needed by all individuals in management.

SCHAEFFER

8:00am - 3:00pm MT QPC 110

02/27/06 - 02/28/06 $179

SCHAEFFER

8:00am - 3:00pm ThF QPC 110

03/16/06 - 03/17/06 $179



MANAGE YOUR STRESS OR IT WILL MANAGE YOU

Feeling stuck on the treadmill of stress? Learn to remove yourself from the vicious stress cycle through creative new methods including changing your perceptions of stressful situations, taking control of your reactions, effective tools for relaxation and self-control.

SCHAEFFER

8:00am - 3:00pm M QPC 110

03/20/06 $99



DIFFICULT PEOPLE AT WORK

Do you struggle sometimes with people who are belligerent, rude, or unbending? Arrogant, deceptive or self-centered? Incommunicative, whiney, or procrastinators? This course will help you deal with the most difficult people.

SCHAEFFER

8:00am - 3:00pm F QPC 110

02/17/06 $99

SCHAEFFER

8:00am - 3:00pm F QPC 110

03/24/06 $99


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Last updated: 02/22/06